Last updated 22 October 2026

Refunds

We want you to be happy with what you buy. Here's how refunds work.

Early access

Nothing is sold yet, so there's nothing to refund. These rules apply from launch.

14-day refunds

If an app isn't right for you, email joel@gotmotiv.com within 14 days of buying it, from the email address you bought with, and we'll refund that purchase in full. You don't need to give a reason.

Add-ons after checkout

An app you added in one click after checkout is its own purchase, with the same 14-day refund. You can refund one app and keep the other.

The Updates Pass

The Updates Pass renews yearly until you cancel. Cancel any time and keep the version you have. If a renewal charge surprised you, email us within 14 days of it and we'll refund it.

Your rights under consumer law

This policy is in addition to your rights under consumer law. Our products come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure, you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually take 5 to 10 business days to appear. After a refund, please stop using the app and delete it.